SHIPPING & RETURNS
Shipping Policy
At Mystique, we offer worldwide shipping to ensure everyone can enjoy our jewellery, no matter where you are!
- UK and Pakistan: We provide free delivery on all orders to the UK and Pakistan.
- International Shipping: For all other countries, we offer a fixed international shipping rate of £4.99.
- Processing Time: All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
- Delivery Times:
- UK and Pakistan: 3-5 business days.
- International: Delivery times may vary depending on your location, typically ranging from 7-14 business days.
If you have any questions about your order, feel free to contact us at email@mystiques.co.
Exchange Policy
At Mystique, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a straightforward return process:
• Eligibility: You can return any item within 14 days of receipt for a full refund, except for earrings, which cannot be returned due to hygiene reasons.
• Free Returns: We offer free returns for customers in the UK and Pakistan. Simply contact us, and we’ll guide you through the return process.
• International Returns: For customers outside of the UK and Pakistan, the return shipping costs must be covered by the customer. We recommend using a tracked service for your peace of mind.
• Condition: Items must be returned in their original condition, unused, and in their original packaging.
If you have any questions, feel free to reach out to us at email@mystiques.co. We’re happy to help!